Sharing safetyReport an abusive capsule in the app, block its sender, or email us with the subject “MyMappi Safety.”
Private by defaultNever send your password, verification code, or irreplaceable original media in a support message.
Account and email help
Check your spam or junk folder if a verification or password-reset email does not appear. Open the newest message, because older links may have expired. If your email app shows the address as plain text, copy the complete https:// address into your browser’s address bar.
Photos, videos, and syncing
MyMappi only accesses media you select. Keep the original copy of irreplaceable photos and videos. If an upload is interrupted, keep the app open on a reliable connection and try again. Include the approximate file size in your support message if the issue continues.
Location and the map
Location is optional and used only while MyMappi is open. You can change permission in iPhone Settings. MyMappi preserves memories and hands actual navigation to your maps app; it is not an emergency or turn-by-turn navigation service.
Memory Capsule safety
Version 1.0 shares capsule text and place details, with an optional single cover photo. Before that cover is copied, MyMappi verifies the owner-controlled file and asks Google Cloud Vision to perform a SafeSearch check. Videos, voice notes, ambient sound, artifacts, and additional photos remain private. If the cover cannot be checked or included, choose Send without photo to deliberately send the text-only capsule instead. Automated checks can make mistakes and do not replace reporting.
Private sharing must follow the Community Standards. If a received capsule is abusive or unsafe, open it and choose Report, select the closest reason, and add helpful details if you wish. You can also choose Block sender to prevent that account from sharing with you. Reporting and blocking are separate controls, so you can use either or both. For a shared memory you already saved, open its More menu and choose Report shared memory or Block sender. Manage blocked accounts under Account › Sharing safety › Blocked people.
Reports enter a private moderation queue and include only the submitted reason, optional details, relevant identifiers, and a bounded snapshot of the reported capsule. We review safety reports as promptly as reasonably possible and may disable content or restrict an account. For help, an appeal, or a concern you cannot report in the app, email mm@mymappiapp.com with the subject “MyMappi Safety.” Do not attach irreplaceable original files or include your password or verification code.
If someone may be in immediate danger, contact local emergency services. MyMappi support is not an emergency-response service.
Privacy and account deletion
You can delete individual memories in the app. To delete your account and associated cloud data, open Account and choose Delete Account. For privacy questions or help completing a deletion request, email mm@mymappiapp.com.