MyMappi Support

Account and email help

Check your spam or junk folder if a verification or password-reset email does not appear. Open the newest message, because older links may have expired. If your email app shows the address as plain text, copy the complete https:// address into your browser’s address bar.

Did my memory save?

Saving on this device, backing up to your account, and downloading photos for offline use are separate steps.

• Saved on this device: your memory is saved locally, but its latest details or media may still need cloud backup. Do not uninstall MyMappi or clear its data while backup is pending.
• Backing up: MyMappi is syncing with your private account. Keep the app open and online while it finishes.
• Backed up: MyMappi reports that your saved memories and attached media have completed private cloud backup. A different device may still need to sync and load those files.
• Offline photos ready: selected photos have downloaded onto this device for offline viewing. This is separate from cloud backup and does not mean every video or sound is available offline.

If something is still pending, open Account → Sync now once and check the status message. An unfinished edit may need your attention: review it before deciding to save or discard it. Do not discard an edit merely to remove a pending message.

If the status does not change or another device is missing media, contact support with the exact status text, app build and device model. Keep your original files and existing app data; do not delete and re-add memories as a first troubleshooting step.

Photos, videos, and syncing

MyMappi only accesses media you select. Keep the original copy of irreplaceable photos and videos. If an upload is interrupted, keep the app open on a reliable connection and try again. Include the approximate file size in your support message if the issue continues.

Recording or choosing sound

If recording says the microphone is unavailable, check Settings → Apps → MyMappi → Microphone on iPhone or iPad. Return to MyMappi and try again. You can also choose an audio file instead of recording.

Preview your recording before attaching it, then save the memory. To check playback on another device, wait for Backed up, sync that device, and open the saved memory while online.

Location and the map

Location is optional and used only while MyMappi is open to center the map, suggest or save a place, calculate a route preview, and find nearby places or events on Our Map. You can change permission in iPhone Settings and search for a place without allowing location. MyMappi preserves memories and hands actual navigation to Apple Maps or Google Maps only when you choose external directions; it is not an emergency or turn-by-turn navigation service.

Our Map discovery and contributions

Switch Explore to OM to find nearby food, hidden gems, parks, museums, sights, and events. Our Map can combine places selected by MyMappi, current provider results, and community places reviewed by MyMappi. Listings can change, so confirm important hours, tickets, accessibility, and event details with the place or organizer.

To share a story about a place already on Our Map, open its pin and deliberately choose the public-story action. The public contribution is text only and shows the public handle you choose. If its fields pass automated submission checks, it may appear without individual pre-approval and remains subject to reporting and moderation. Your private My Map memory, photos, video, audio, and other private fields are not included automatically.

If a place is missing, choose Add to OM, search for the exact place, and submit a request. Requests are reviewed before a community pin appears. If yours is the first eligible request that MyMappi approves, your chosen public handle can receive First Finder credit and a First Finder badge. Duplicate, declined, or abusive requests do not earn credit.

Memory Capsule and Our Map safety

Version 1.0 shares capsule text and place details, with an optional single cover photo. Before that cover is copied, MyMappi verifies the owner-controlled file and asks Google Cloud Vision to perform a SafeSearch check. Videos, voice notes, ambient sound, artifacts, and additional photos remain private. If the cover cannot be checked or included, choose Send without photo to deliberately send the text-only capsule instead. Automated checks can make mistakes and do not replace reporting.

Private sharing must follow the Community Standards. If a received capsule is abusive or unsafe, open it and choose Report, select the closest reason, and add helpful details if you wish. You can also choose Block sender to prevent that account from sharing with you. Reporting and blocking are separate controls, so you can use either or both. For a shared memory you already saved, open its More menu and choose Report shared memory or Block sender. Manage blocked accounts under Account › Sharing safety › Blocked people.

Reports enter a private moderation queue and include only the submitted reason, optional details, relevant identifiers, and a bounded snapshot of the reported capsule. We review safety reports as promptly as reasonably possible and may disable content or restrict an account. For help, an appeal, or a concern you cannot report in the app, email mm@mymappiapp.com with the subject “MyMappi Safety.” Do not attach irreplaceable original files or include your password or verification code.

For an unsafe or abusive public contribution, open its Our Map place card and choose Report. You can also choose Hide creator to stop seeing that person’s contributions. Manage hidden Our Map creators from Account if you later want to unhide someone. Reported stories may be placed under review, restored, removed, or dismissed after moderation. Reporting is not a guarantee of removal, and hiding a creator changes what you see without notifying that person.

If someone may be in immediate danger, contact local emergency services. MyMappi support is not an emergency-response service.

Privacy and account deletion

You can delete individual private memories in the app. To delete your account and associated cloud data, open Account and choose Delete Account. This also removes public stories, pending place requests, your public handle, badges, and personal First Finder attribution. An approved place pin may remain on Our Map without identifying you. For privacy questions or help completing a deletion request, email mm@mymappiapp.com.

Contact MyMappi

Email mm@mymappiapp.com. Support is provided in English.